Support

Help with Fader and the Fader app.

If you use Fader at work

Your company runs your Fader account. For help with your sign-in, what you can see, or your company's information, ask your company's Fader administrator first: they can give access, change groups and reset settings.

Every page in Fader has a How to button (bottom right) with step-by-step instructions for that page.

Signing in

• Sign in with your normal work Microsoft account, the one you use for Outlook and Teams.
• If Fader says your email isn't set up, your administrator needs to give you access from your staff record.
• If you have left a company, your access to its Fader is removed by that company.

The Fader phone app (coming soon)

• Sign in with the same work account as on a computer.
• Work you do with no signal is kept on the phone and sent when it's back online.
• For problems with the app, email us with your phone's make and model and what you were doing.

Your data

How we look after information in Fader, and your rights, are in our privacy policy.